I can just see it now that some of my friends are probably going “uhhh Mike, what are you talking about?” So I work for a company that focuses on customer experience. It sounds like this weird concept to some of my friends, but it’s really simple in that we help companies deliver their services and assistance to their customers in most effective ways.
I particularly focus on online customer experience and have had the opportunity to learn a lot about natural language technology and how this technology can help companies with the customer serving objectives…again, another term that would make my friends ask “Mike really? What are you on over there in Amsterdam?” Natural language technology is actually used to make computers act more like humans.
Maybe you’ve seen the new Siri in action on the iPhone 4S. Ask Siri “where is the closest bar?” and it will give you a decent response that’s probably even more accurate than a friend’s. But rather than explaining what natural language is, the company I’m working for, RightNow Technologies (*currently being acquired by Oracle), just made a video about how natural language technology can be used to create some pretty cool customer experiences that are shopping, looking for information and of course finding that perfect gift for an anniversary. Look for Pamela at 2:52 to see natural language in action.
Anyhow, this video had me thinking that this type of technology is not so far into the distant future. Who knows who will be serving you in a few years to come.
Pretty cool stuff, hope you enjoy! The Future of CX (Customer Experience) envisioned by RightNow.
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