Searching for presentation related to customer experience, I came across this one. Life can be summed up in a series of actions and reactions, one action leads to a reaction that leads to an action. And with strong enough personal control, we can someone control where actions lead us. Nice presentation!!
I get exhausted at the mall! Not because of the walking, but because I’m seeing so many options at once. My little noggin is trying to absorb everything and sometimes it’s just too much….I have to search for the food court. Anyone agree? Or maybe it’s just my love for food.
I just came across an ExpressIndia post on new customer satisfaction research that dismisses previous thought that consumers can actually be overloaded with too many choices. It was believed that too many choices discourage spending because it become frustrating. Well despite the findings, I still know that I feel overload when I have too many shopping choices.
Which should should I get? the white, creme, gray, off-white, nude, Oreo colored?? HELP!
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How do I take my coffee you ask?? Good tasting
What type of computer do I want?? One that works
Where to go on vacation?? Where I get the most pleasure and have no doubts
For me, one good quality choice that leaves me without doubts for something else is perfecto!
I’m not one to judge people, at least not out loud, but I saw a couple on the plane trip back to Amsterdam that made me laugh. It was like they came out of a commercial for all the travel accessories you can find from Brookstone. They had it all:
eye masks
banana pillow
traveling socks (yes….stores sell special socks for travel)
Bose headphones (I hate how they have the glaring red light to let everyone know that it’s on. At least make a green light on the left ear and red on the right like they do on boats.)
ipod with multi-connector headphone outlet so that both could watch the same movie
And the Almighty GuideBook to Paris (where my flight was heading to)
haha…I can only imagine what they had in their bags, but I’m sure it’s the other half of Brookstone products. I always pass by the store and say, “oh that would be cool to have for travels, and so would that, .etc” But then I realize that I have to lug all the extras around and that’s more than enough to say no.
But apparently not everyone feels like this. Definitely a photo moment when they were sleeping with their mouths open
And another thing I noticed is that on all my flights using US-based companies….they always serve chicken. Chicken or Pasta, chicken or pork, chicken or bananas. What’s up with chicken? It is the staple of the air industry? Maybe it b/c it’s a meat that doesn’t conflict with cultures, but how about throwing a fish bone or two our way just to mix it up? haha….my parents would be so proud of me for promoting fish.
I found the perfect definition of “verbal diarrhea” in the Urban Dictionary
“A condition suffered by an individual who has the inability to shut the fuck up, I.e the words keep flowing.”
Mr. T says shut up when you can
Unfortunately some people just don’t know when to shut up. Especially at work when you ask some people to sum up a case study in 5 minutes and they take 15; ask for 2 powerpoint slides and they give 10. To effectively communicate an idea, you have to be quick and skillful. Make every word count. According to the University of Tennessee, the average attention spam is approximately 20 minutes. I’m amazed it’s actually that high.
Companies spend millions on commercials connecting people to products in a matter of moments.
Advice: Shut up when you can. Your audience will appreciate and the conversation will be the most beneficial for everyone.
Symptoms of this bad disease: people zoning out and saying “uh huh, uh huh……uh huh”, no questions, random farting, crickets chirping, people playing games on their iPhone, people preferring to speak through emails rather than on the phone.
Solution: ask yourself if the audience actually cares about your prolonged speech. Chances are that they’ll pass you some toilet paper to clean your verbal diarrhea.
4am this morning, a mosquito bit the hell out of my forehead…and as usually, I couldn’t go back to sleep. I got my revenge on what is now a splat on the wall (sorry PETA), but the mosquito left me feeling tired at work and a growth defect bulging out of my head; a mean little critter.
It had me thinking…
Despite a mosquito being the fraction of my size, it has the supernatural powers of pissing me off to the max. And I’m sure that we’ve all experienced this before. If a mosquito is in the room, it’s almost impossible to sleep. The power of the mosquito is incredible, and yet it’s so small.
I bet that many people feel like a mosquito when it comes to chasing after their passion. A college kid with a revolutionary idea to encourage sustainable world peace, a mother who quietly thinks she could be the next Oprah, the local neighbor president who really wants to be the next president of the USA….I bet many of these people feel deep down that they “could” chase their dreams, but feel too small or too insignificant to actually chase them. Why is that? Is it due to a person’s surroundings and how people encourage or laugh at people’s dreams?
We should never think that we’re too small. We all possess the power to turn someone’s head or as in the case of the mosquito, piss the hell out of someone wake them up. If you “bite” a person in the right way, whatever that may consist of, then maybe you’ll be admired rather than being squished. And since it’s actually impossible for us to get squished, then maybe we only have to develop our skills to remain admirable.
“Mama, I don’t know. Just google it”
“OMG, look how skinny she is in that photo. She’s definitely photo-shopped”
My husband just left me for a transvestite and a bucket of chicken, Fmylife!
Paired together, branding and social media have created some very fun ways to spread messages. And if you can get your brand to become an action verb like “google it”, then we’re talking about some serious power. My everyday vocab consists of google it, youtube it, facebook me, .etc.
Check out the following video. I discovered this from the social site Mashable.com Ask yourself, can you imagine how many blogs and sites are talking about sticking computers up your butt?
The reach was ridiculous. Youtube views hit 100,000 in less than half a day.
This particular video make me curious about good branding. I will forever think of MSI computers (who??) as the computer that gets shoved up the butt. So if someone says, my computer is a piece of shit or is complete ass….maybe I might link it to the MSI commercial. Is that good? Bad? Does it matter? Still the viral marketing effect of this video is great. It got a lot of attention and sometimes just getting in the spotlight has a positive effect.
As CapitalOne would ask, “What’s in your wallet?” MSI is about, “What’s in your butt?” ….hopefully not computers.
I’m in the bing.com contest and half of the decision is based on most views. Thanks And please rate it too!
The rules are pretty simple. Create a fun video to promote Microsoft’s new search engine called Bing.
UPDATE: I didn’t win first place. I did receive a Bing T-shirt though, so I’m happy about that. I think a lot of this had to do with the fact that I didn’t submit my entry until a week after the contest was promoted. I noticed that most of the views came on the day that blogs like Techcrunch publicized the contest.
Hope everyone back in the states enjoyed a relaxing holiday wkend And of course, some burgers to go with their picnic. In a few more days, I’ll be enjoying one myself!
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